June 10th, 2020
You Got This
“The businesses that succeeded after each crisis kept their teams tight, reinvented themselves, stayed positive and were all pulled through by great leaders.”—Barbara Corcoran, American businesswoman, investor, speaker, consultant, syndicated columnist, author and “Shark.”
I came across this quote from one of my favorite Sharks recently. The wisdom in each of these points packed some extra punch in light of the current times. And as I read each one, I felt just a little more weight bearing down on my already begging-for-mercy leadership shoulders.
The plunging stock markets.
The months of lockdown.
The current volatile climate in our country.
And don’t forget the murder hornets.
(Whatever happened to the murder hornets?)
If I’m not earning all A’s at keeping my teams tight, reinventing my business, staying positive, and being a great leader through all of this, surely I can give myself a little break. Right, Barbara? (Although, I only spent a few hours with her in the Shark Tank, I’m confident that Barbara’s answer would be, “Wrong, Joe!”)
As leaders, we have to will ourselves not to throw up our hands and slip into complacency when we’re feeling overwhelmed. How our companies emerge from all of this madness will depend on how we lead through it, and your teams are looking to you for calmness, reason, stability and hope. So how do you provide all of that in the midst of extreme pressure?
I believe that a huge part of your success will revolve around transparent and vulnerable communication.
- Stay calm, but be honest. People see right through a game face when it’s only a game. If you don’t openly and thoughtfully acknowledge the issues, along with how you’re feeling, you will lose credibility.
- Be the voice of reason, but be willing to listen to and address real concerns. Everyone wants to be heard, and they want to feel safe when speaking their mind. Resist the urge to internalize problems as personal criticisms. It’s way too easy to feel attacked when you’re tired. If your teams feel like you’re not listening, are defensive, or unwilling to take action, motivation will plummet, and discord will rise.
- Ensure your teams that circumstances change, but your mission, vision and commitment do not. The strategy may need some adjusting during tough times, but the rest will stay rock solid. (And when a plan or system is adjusted, overcommunicate the changes and the reasons for them to maintain trust.)
- Make yourself extra available during times of crisis. If you normally don’t take calls on Tuesdays – take calls on Tuesdays. If you normally don’t come to the office on Fridays – come to the office on Fridays. Keep your office door open. Make it a habit to walk around the office to touch base and answer any questions. Hold a weekly meeting to update everyone on any temporary changes, progress or setbacks, and allow for Q&A time.
- And finally, when you’re feeling tired or uncertain, don’t hide it. Transparency and vulnerability aren’t weaknesses. On the contrary, they are like powerful magnets that draw the people who care about you and your company even closer into a circle of concern and solution-seeking. Truly invested people want to help. Lean into the strength that can bring during trying times. Allow them to lift some of the burden.
You are being watched. Make sure that what your teams see is a leader on a mission. Make sure they see your heart, passion and determination. Make sure they see the real you.
The companies that survive are pulled through by great leaders—yes. But that’s because great leaders build and inspire great teams.
You got this! Just don’t try to do it alone.