
August 11th, 2015
Top 10 Ways to EARN Loyalty
If a loyal customer is best for business, what can a sales representative do to earn the loyalty of a customer?
They must remain curious about the customer and their business. They must be a good listener who is honest, respectful and fair. They must be creative, resourceful and generous. They must show regret when a mistake is made. And they must always be truly grateful for the customer’s business.
Simply put, the sales representative must constantly practice good behavior to earn the loyalty of a customer:
- Be curious
- Be a good listener
- Be honest
- Be respectful
- Be fair
- Be creative
- Be resourceful
- Be generous
- Be sorry
- Be thankful
When a sales representative utilizes these 10 good behaviors consistently, he or she will earn the loyalty of a customer. Good behavior is the best way for a sales representative to earn the loyalty of a client. That is how to earn loyalty from a client…
My next blog post will go into more details about each of these good behaviors
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