If you have followed the economic activity over the past few months, it seems to be a head scratcher. This past week, the economy created more jobs, but the stock market tumbled. And the Federal Reserve says they are going to hike interest rates again. This is going to make borrowing more expensive and although, […]

I was talking to a friend of mine the other day who was purchasing a pair of socks. He was explaining to me how amazing these socks were. He read me the product description, he endorsed them as the absolute best, gave me wonderful analogies of walking on air and then told me the cost. […]

I was working with a dealer earlier in the month who was stressing to the sales team that they need to follow the fundamentals of selling. This dealer had done some extensive research and found that the majority of his competitors did not bring a window into the appointment. He deduced that many of his […]

I sometimes am asked what it takes to be a successful sales leader. Notice, I say leader, not manager—I would rather be known as a successful leader versus a successful manager. Stating it a different way—are there leaders of nations or managers of nations? Leadership has evolved over the years. It used to be the […]

With the Internet, email and now texting, customers now have “light speed” response expectations. Email has almost gotten too slow, and texting is taking over as a faster way to communicate. When a customer texts you, a prompt response is expected. But what has happened to the personal touch customers used to get? Has the […]