Well, Labor Day is over and the fenestration fall selling season is just around the corner! Many window dealers have expressed concern that July and August numbers were not quite what they wanted to see, but, I say, don’t worry. It is the fall selling season that really counts. The kids are back in school, […]

With the Internet, email and now texting, customers now have “light speed” response expectations. Email has almost gotten too slow, and texting is taking over as a faster way to communicate. When a customer texts you, a prompt response is expected. But what has happened to the personal touch customers used to get? Has the […]

Remember that show? I watched it as a kid growing up and now I realize what I liked so much about the show. The first word is so important—SMILE! I wanted to help everyone understand the importance of smiling every day. I hear many people in my travels talk about how limited they are in […]