Posts Tagged ‘ J.D. Power ’

J.D. Power Report: Window and Patio Door Industry Benefited from Digital Consultations

Aug 10th, 2021

The COVID-19 pandemic brought unparalleled economic and logistical challenges, yet consumer spending on home improvements and repairs continued to grow. According to the J.D. Power 2021 U.S. Windows and Patio Doors Satisfaction Study,SM released last week, by adjusting its business model to accommodate virtual consultation and offer discounts and incentives the window and patio door […]

Study Finds Customer Service is Key to Brand Distinction

Aug 12th, 2019

According to the 2019 J.D. Power Windows and Patio Doors Satisfaction Study, content messaging and customer service are crucial elements for brand distinction among retailers and manufacturers. It can be hard for customers to assess the differences among brands, the study suggests, emphasizing the importance of maintaining these elements throughout the purchase and installation processes […]

Study Shows Online and On-Location Sales Must Work in Tandem

Jun 12th, 2019

According to study results recently released by J.D. Power, Ace Hardware and True Value were among the highest ranked home improvement retailers for customer satisfaction. Results also reveal that 41% of customers are browsing businesses online prior to making in-store purchases, while desiring more from their experiences on retailers’ websites. J.D. Power conducts its Home […]

Renewal by Andersen Wins J.D. Power Award

Sep 17th, 2018

The J.D. Power 2018 Windows and Patio Doors Satisfaction Study named Renewal by Andersen “Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands.” Renewal by Andersen also received the highest score in the Operational Performance and Durability study factor. In the last four years, Renewal by Andersen has received three J.D. Power awards. […]

J.D. Power Releases Satisfaction Study Results

Aug 24th, 2018

A new study shows that customers who feel their homes are more secure, and are informed about their product, are the most satisfied. This is according to the 2018 Windows and Patio Doors Satisfaction Study by J.D. Power. This is the 12th year for the study, and is based on survey responses from 3,797 customers […]

J.D. Power: Salespeople are Crucial to Customer Satisfaction

Jun 15th, 2017

More door and window shopping is taking place online, but flesh-and-blood salespeople still have an important role to play — as long as they make a personal connection with customers. According to the recently released J.D. Power 2017 Windows and Patio Doors Satisfaction Study, when a salesperson spends time talking with a consumer about the […]

Window World Ranks Highest in Overall Satisfaction in J.D. Power Study

Jun 11th, 2014

For a second consecutive year, Window World has ranked highest in overall customer satisfaction with patio doors and windows, according to the J.D. Power 2014 Windows and Patio Doors Satisfaction StudySM released today. Now in its eighth year, the study measures satisfaction among customers who purchased windows or patio doors based on performance in five […]

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