I just returned from the Glass Build Show. Attendance was light, but the attitude was not. Many of my customers who would have otherwise attended chose to stay home, mainly because they are just too busy. Those who decided to go, however, went with a mission in mind. You see, the window and door industry […]

It is forecasting time, and I am working on sales projections for 2022. So, I am visiting with customers and asking them what projections for next year may look like. Usually, I get fairly solid answers like, “this year we grew 10%, and we feel next year it may slow down a bit, but we […]

Having been in the window industry for almost 30 years, there was one department I always found to be quiet, unassuming and reliable: the supply chain and purchasing department. They just went about their duties, did their jobs and “stuff” always showed up on time. Sure, there was an occasional blip, but 99% of the […]

Having respect for clients and showing it are two very different things. Having respect for another is simply recognizing they are valuable. Showing respect puts that recognition into action! Here is a simple plan for business success: 1. Have respect for clients; 2. Show respect for clients; 3. Repeat continuously; 4. Earn customer loyalty, and; […]