“I hope you get nothing but $#!%@ unskilled workers who quit after two weeks.” — Amber B. Wow, Amber B. didn’t hold back, did she? And she’s not alone. “These people are idiots … Maybe they would be more popular if they would take their head out of their butts.” —Brad F. “Shark Tank ain’t […]

“Customer Satisfaction Selling” has been around for decades, but in uncertain times, its importance is greater than ever before. The concept traces back to a lengthy and ongoing study on thousands of customers to determine what their thoughts and feelings were when people attempted to sell them or convince them to do business. The study […]

I have heard from more than one industry expert that home improvement companies rank at or near the bottom when it comes to credibility with consumers. I am not sure if this stems from that old classic movie ‘Tin Men’ or just legitimate concerns about past and current practices of some poor salespeople. With the […]