Posts Tagged ‘ Christina Cooley ’

J.D. Power Report: Window and Patio Door Industry Benefited from Digital Consultations

Aug 10th, 2021

The COVID-19 pandemic brought unparalleled economic and logistical challenges, yet consumer spending on home improvements and repairs continued to grow. According to the J.D. Power 2021 U.S. Windows and Patio Doors Satisfaction Study,SM released last week, by adjusting its business model to accommodate virtual consultation and offer discounts and incentives the window and patio door […]

Study Finds Customer Service is Key to Brand Distinction

Aug 12th, 2019

According to the 2019 J.D. Power Windows and Patio Doors Satisfaction Study, content messaging and customer service are crucial elements for brand distinction among retailers and manufacturers. It can be hard for customers to assess the differences among brands, the study suggests, emphasizing the importance of maintaining these elements throughout the purchase and installation processes […]

Study Shows Online and On-Location Sales Must Work in Tandem

Jun 12th, 2019

According to study results recently released by J.D. Power, Ace Hardware and True Value were among the highest ranked home improvement retailers for customer satisfaction. Results also reveal that 41% of customers are browsing businesses online prior to making in-store purchases, while desiring more from their experiences on retailers’ websites. J.D. Power conducts its Home […]

X
This site uses cookies which allow us to give you the best browsing experience possible. Cookies are files stored in your browser and are used by most websites to help personalize your web experience. By continuing to use our website, you are agreeing to our use of cookies. To find out more, please see our Privacy Policy.