Convenience is not loyalty. And the day a better option shows up, you'll find out the difference. I want to tell you how this story…
Best Buy
-
-
Lessons from Best Buy: Part Two (of Three)
(Note: This is part two of a three-part series titled “Lessons from Best Buy.” If you missed part one, I'd encourage you to start from…
-
Lessons from Best Buy: Part One
Your customers hear everything you’ve stopped noticing. I stopped into a Best Buy recently to have my iPhone screen repaired. Simple errand. In and out,…