Pella Introduces Online Product ConsultationsJune 7th, 2016 by Editor
Pella Corp. now offers consumers a new option to shop for doors and windows: online consultations.
“Online consultations give homeowners the convenience of scheduling an online video chat around their schedule and on their terms,” says Annette Bravard, Pella’s vice president of sales and marketing. “Similar to Pella’s in-home consultations, where window and door experts physically come into the home to discuss options, Pella’s new online consultations take that conversation and put it over video chat. Now, within select markets to start, homeowners can decide what is best for them; an in-home or an online consultation.”
Homeowners seeking an online consultation can select their preferred date and time in advance at pella.com and can currently have a consultation within 12 to 24 hours. On the day of their appointment, they’ll simply connect via computer, tablet or smartphone to a door and window professional based in Pella, Iowa, the company headquarters.
A typical consultation lasts about 60 minutes. Homeowners are encouraged to do some pre-consultation measuring of the doors and windows they would like to replace and have an estimated budget for their project.
Online consultations are currently available within most neighborhoods of Chicago, Dallas, Los Angeles, Portland, San Diego, Seattle and Toronto, with plans to roll out to additional locations throughout 2016 and 2017.