Industry Indices July/August 2019

July 15th, 2021 by Nathan Hobbs

Customer Behaviors

41%: Browse businesses online prior to making in-store purchase

+$620 The additional amount visitors to retail websites spend (over just store visits)

Customer Satisfaction Among Visitors (out of a 1,000 point scale)

821 to retail websites

869 to social networking sites

843 to image and video sharing sites

Home Improvement Product Sales (billions)

$400: 2018

$420: 2019 (Projected)

Fielded between January and February 2019; responses were gathered from 2,433 customers who purchased home-improvement-related items from a home improvement retailer over the previous 12-month period

Source: J.D. Power Home Improvement Retailer Satisfaction Study 2019

“Online retailers do introduce new competition, but when traditional retailers get their online/offline formula right, they are able to really differentiate by offering a level of personalized knowledge and expertise that cannot be replicated in an online-only environment.”

—Christina Cooley, J.D. Power home intelligence

Business Challenges for Manufacturers

1 in 4 have turned away business due to workforce shortages

77% Said nation’s infrastructure is not up to standard and threatens their competitiveness

Source: National Association of Manufacturers Quarterly Manufacturers’ Outlook Survey

To view the laid-in version of this article in our digital edition, CLICK HERE.



Leave Comment

This site uses cookies which allow us to give you the best browsing experience possible. Cookies are files stored in your browser and are used by most websites to help personalize your web experience. By continuing to use our website, you are agreeing to our use of cookies. To find out more, please see our Privacy Policy.