Marvin Ranks Highest in Satisfying Builders and Remodelers, Study Reports

A recent study by J.D. Power and Associates says that the Warroad, Minn.-based Marvin Windows and Doors ranks highest in satisfying builders and remodelers with residential windows and patio doors.

In the 2007 Builder and Remodeler Residential Window and Patio Door Satisfaction Study, overall builder and remodeler satisfaction was based on performance in seven factors: products; warranty repair and service; delivery; price; sales and marketing support; the ordering process; and the credit/billing process.

Marvin received an index score of 819 on a 1,000-point scale, and, according to the study, performs particularly well in five of the seven factors: product; warranty and repair service; delivery; sales and marketing support; and ordering process.

"We highly value the opinions of our builder and remodeler customers," says Susan Marvin, president, Marvin Windows and Doors. "Homeowners also rely heavily on the advice and opinions of their builders and remodelers, which makes this recognition exceptionally rewarding."

The following companies also were named in the study, following Marvin's lead score (in order of rank):

  • Certainteed, with a score of 809;
  • Simonton Windows, with a score of 807;
  • Andersen Windows, with a score of 805;
  • Pella Corp., with a score of 794;
  • Milgard, with a score of 782;
  • Weather Shield, with a score of 747;
  • MW (Ply Gem), with a score of 743;
  • JELD-WEN, with a score of 741;
  • Atrium, with a score of 738;
  • SilverLine, with a score of 727; and
  • PGT Industries, with a score of 718.

The industry average was 780.

The 2007 Builder and Remodeler Residential Window and Patio Door Satisfaction Study is based on responses from 2,677 new-home builders and remodelers. Each respondent evaluated up to two manufacturers of residential windows and patio doors.

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