Window Select LLC, a Wisconsin-based home improvement company providing doors, windows and siding, has filed for Chapter 11 bankruptcy with the U.S. Bankruptcy Court for the Eastern District of Wisconsin. The filing follows a pattern of complaints filed with the Better Business Bureau (BBB), dating back to February 2021.

According to documentation filed with the court on February 17, 2023, Window Select has between $100,000 and $500,000 in estimated assets, and between $1 million and $10 million in estimated liabilities.

The company’s largest unsecured creditor is Climate Solution Windows & Doors of Franklin, Park, Ill., at $1.08 million, followed by Scripps Media Inc. of Cincinnati at $147,979. Additionally, documentation filed with the court by Window Select identifies the remaining 18 largest unsecured claims.

“The debtor has been named as a defendant in approximately 80 lawsuits over the past 12 months,” case background filed by Window Select states. “The debtor has upwards of 1,700 executory contracts with customers … The filing will also give the debtor the opportunity to provide notice to its customers with potential claims for violation of the contracts and resolve the debts through reorganization under chapter 11.”

The company’s current rating with BBB is listed as “F,” including 416 complaints over the last three years and 362 complaints closed in the last 12 months. According to information provided on BBB’s website, on February 19, 2021, a pattern of complaints surfaced for the company, stemming from consumers who said after paying for installation of doors and windows, services were never completed, were partially completed and/or were performed improperly, the complaints allege. “Consumers also stated the business does not consistently respond to their attempts to reach out to them for assistance,” the bureau writes.

In a response to BBB filed March 19, 2021, officials for Window Select told the bureau, “In the previous 12 months, [spanning from February 2020 to February 2021], the company enjoyed incredible growth of more than 2,200 new customers, despite significant supply-chain challenges caused by the global pandemic. Window Select is doing everything in its power to keep its customers informed about progress and to deliver the highest-quality American-made windows, siding and doors as quickly as possible.”

On July 8, 2021, BBB sent a second letter to the company regarding an additional pattern noted in complaints, this time relating to consumers who financed projects through a third-party. According to the complainants, Window Select asked them to sign documents confirming that work had been completed, when, according to the complaints, in some cases work hadn’t even commenced. “This was apparently done so that the funds could be released to Window Select,” BBB writes.

In a response to BBB, officials for Window Select said the independent third-party finance provider isn’t related to their company “in any way.” The company’s customers, “may pay cash or finance their purchase, and if they finance, Window Select does not require them to use this business,” the company’s response states. “If customers choose to use this business (or any other company) for financing, they enter into a separate contract with the financer. Window Select is not a party to that agreement.” For this reason, the company “is unable to address those concerns, as they are a separate legal entity,” the response suggests.

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