From left – Michael West, Shurnell James and Kyle Peterson.

YKK AP America has expanded its residential sales and customer service team with the addition of three new hires. Twenty-year industry veterans Michael West and Kyle Peterson are new residential sales representatives for the state of North Carolina and the state of Florida, respectively. West’s experience in the residential door and window market is anticipated to bring a unique perspective to customers throughout the state. Similarly, Peterson’s experience in the industry, along with his understanding of the sales cycle and hands-on approach to service, will enhance customer experience, according to the company.

In addition, Shurnell James joins YKK AP as the customer service manager for the residential division. James’s customer service experience, as well as her consultative sales approach, will serve as a tremendous asset to YKK AP as it focuses on its commitment to service.

“We are extremely happy to welcome Michael, Kyle and Shurnell to our residential services division,” says Hank Kawano, general manager of YKK AP’s residential service division. “Their depth of knowledge, experience and professionalism will ensure that YKK AP will continue to provide the highest level of service to our customers.”

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