In the latest edition of the Lesko Talks Windows podcast here at DWM, host Jim Lesko chats about customer service with experience expert Shep Hyken.

Hyken is a New York Times, USA Today and Wall Street Journal best-selling author. He’s also a member of  the National Speakers Association’s Speaker Hall of Fame.

You can listen to the podcast right on our website, download it for later, or follow the links below for other options.

To download the podcast in iTunes, follow this link. To download the podcast in Stitcher, follow this link.

Listen to the podcast below.

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