The owners of the Window World store in Springfield, Mo., reportedly walked away from their business recently with no explanation, leaving customers wondering what happened to the money they’ve spent on products they haven’t received.

Local TV station KY3 reported last week that the Window World outlet in Springfield, which has been open since the mid-1990s, recently stopped answering phone calls and locked its doors.

However, a phone call to the store on Tuesday was answered by customer service representative Courtney Bacon, who said the Window World corporate offices in North Carolina have stepped in to handle the situation.

“We actually have not closed shop,” Bacon says. “We’re working on a day-to-day basis with our corporate offices.”

According to Bacon, the owners exited suddenly and inexplicably. “They just up and left,” she says. “There was no contact made.”

Online business directories list the owner’s name as David M. Carter.

KY3 says it spoke to a Window World board member last week, who confirmed that the owners “bailed.” The TV station also confirmed that the company has dispatched a regional manager to Springfield to take care of the pending accounts.

Bruce Wells is among the store’s angry customers. He tells KY 3 that he spent $2,807 on replacement windows that were supposed to be installed before Christmas, but weren’t. “I’d really like to get my money back at least,” he tells the TV station.

DWM reached out to Window World officials in Springfield and the corporate offices in North Carolina, but hadn’t received  responses by press time.

Concerned customers can contact the Window World regional manager at 616-745-9084, the Better Business Bureau at 417-862-4222 and the Missouri Attorney General’s office at 800-392-8222.

1 Comment

  1. Is window world going to reopen in springfield mo.

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