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As economic difficulties lead homeowners to curtail remodeling projects, overall satisfaction among consumers with windows and patio doors has declined in 2009, according to the J

D Power and Associates 2009 Windows and Patio Doors Satisfaction StudySM released today And these economic difficulties may be the reason that consumers report spending less overall on window projects, are purchasing fewer window and patio door units and installing doors and windows themselves–more frequently than in previous years

The study, now in its third year, measures satisfaction among consumers who purchased new windows or patio doors based on performance in seven factors (listed in order of importance): operational performance (17 percent); product quality/durability (17 percent); appearance and design features (15 percent); price (14 percent); ordering and delivery (14 percent); warranty (13 percent); and repair and replacement (10 percent)

Overall satisfaction with windows and patio doors has declined to 769 on a 1,000-point scale in 2009, down from 781 in 2008

Satisfaction has decreased in all seven factors examined in the study, with the most notable declines occurring in the warranty, product quality/durability and price factors

Though when it comes to issues like the warranty, the importance of this, as well as product quality/durability, appearance and design features, and operational performance factors have increased from 2008

Importance of the price and ordering and delivery factors has declined substantially

“Consumers have scaled back on remodeling and discretionary projects due to tight credit, declining home values and general economic uncertainty,” says Jim Howland, senior director in the real estate industries practice at J

D Power and Associates “Consumers who find it necessary to replace windows or remodel in light of these conditions are much more likely to scrutinize every aspect of their purchase and carry particularly high expectations for products”

When it came to ranking of the manufacturers, Pella ranks highest among consumers in overall satisfaction with windows and patio doors for a third consecutive year

Achieving a score of 787, Pella performs particularly well in three of seven factors: operational performance; product quality/durability; and appearance and design, according to JD Power and Associates Closely following Pella are Andersen (785) and Milgard (784) Andersen performs particularly well in the ordering and delivery and warranty factors, while Milgard performs well in the price and repair and replacement factors, the survey reports

Elaine Sagers, Pella’s vice president of marketing and customer satisfaction, says the company is honored to receive the award for the third straight year

“Pella is especially honored that consumers recognized Pella windows and patio doors for their operational performance, product quality/durability, appearance and design,” she says

Pella spokesperson Kathy Krafka Harkema also talked to DWM magazine about the fact that consumers are performing more of their own installations

“Pella recognizes that regardless of the type or style of window or door you choose, it’s essential to install it properly for best performance,” says Krafka Harkema

“Pella products and our installation methodology are designed for ease of installation by construction professionals as well do-it-yourselfers”

The 2009 Windows and Patio Doors Satisfaction Study is based on responses from 2,856 consumers who purchased new windows or patio doors during the previous 12 months

The study was conducted in March and April 2009


  1. Another important study was also released today. For the second year in a row, Simonton Windows ranked “Highest in Builder and Remodeler Satisfaction among Residential Window and Patio Door Manufacturers” in the J.D. Power and Associates 2009 Builder and Remodeler Residential Window and Patio Door Satisfaction Study.

    Simonton also ranked highest in similar studies conducted in 2006 and 2008 by J.D. Power and Associates. This annual study is based on responses from 3,109 residential builders and remodelers.

  2. sells milgard windows that I recommend checking out. They give the best quotes on windows and have great service.

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