Comments on: TRACO Announces Sale of Residential Vinyl Window Division

By: edward chamberlain

edward chamberlain — Mon, 30 Jan 2012 19:18:05 +0000

i purchased windows in 2000 they leak air were rated with high r values what a crock !!
now 2 of my upstairs windows have exploded on the inner pane do to cold weather i need some recourse

By: Kay Garrelts

Kay Garrelts — Thu, 26 Jan 2012 05:08:36 +0000

About 18 months ago I posted on this site. (#27) Since that time I have contacted a local glass company who will get new double pane glass and install it for a reasonable cost and will guarantee the new panes for several years. Luckily I have not had problems with exploding panes, faulty locks or windows that won’t open and close easily. My windows were of a fairly small size, double hung style. Having this kind of outside of the original company repair on larger windows could get costly. This might be an option for some people.

By: Nancy G

Nancy G — Wed, 18 Jan 2012 17:49:22 +0000

Same story, different state. Bought our windows in Colorado in 2004. I feel lucky that I don’t have the leaks or shattered windows, just broken seals. We fell for the ‘They are great windows, they are in the Empire State Building—Life time warranty’ story. We are also interested in a class action suite. Is someone going to actually work on this? Please contact us.

By: Ronald Kurz

Ronald Kurz — Mon, 16 Jan 2012 17:58:28 +0000

We purchased 18 Traco TR-1000 Windows and a patio door in 2005 from a local builder/remodeler. Recently we noticed that 4 panels had developed spots between the glass and one of them is fogging up between the panes of glass. We also are aware of the Lifetime Warranty that was supposed to be on these windows. Our interest now is just finding out if anyone has the records from Traco and has the capabilities to make replacement panels so we don’t have to go to the expense or mess of replacing the complete window with another brand. We can worry about the warranty later. We are also interested in joining a class action suit if one comes available. Please contact us at: rkurz@cinci.rr.com.

By: Linda

Linda — Thu, 12 Jan 2012 20:50:26 +0000

I am the 1st owner of a 3rd floor condo finished in 2008 & purchased in 2010 with — TRACO casement windows & sliding doors, all supposedly hurricane rated. I have no screens for the sliders & custom prices have been quoted at $500 / screen, seriously?? The windows – 3 will open, but will not close enough to lock & secure against rain, 1 living room window has a crack in an upper corner, but so far it hasn’t affected anything. Hopefully, the solar film will help hold the glass together if it decides to explode. The entire living room window unit leaked water during a storm from bad exterior seals, ruining my new hardwood floors in a 12′ x 6′ area in front of them. I paid to have all of the windows recaulked inside & out, hoping to at least prevent replacement for a little while.

By: Barb Beermann, RN

Barb Beermann, RN — Tue, 20 Dec 2011 22:14:42 +0000

I have all Traco windows and really have no problems with the windows. I have a screen that is ripped and need to replace the screen and have been unable to contact anyone for assistance. Very sad to see so many comments about the lack of quality Traco products are. I bought all Traco windows because of the lifetime warranty just like everyone else.

By: E Johns

E Johns — Tue, 13 Dec 2011 00:14:55 +0000

Thank you soooooo much for this website. I just spoke with a “matter of fact” female representive at TRACO today who informed me of the residential division sale and the “your our of luck” tone as TRACO no longer honors the life-time warranties. She quickly explained this portion of the company was sold to another company that went out of business shortly after acquiring the sale, along with the warranties of previous customers. She did show a small sign of sympathy by noting she did not understand how the company(ECHO) could have made the purchase in the first place if they were going out of business. This also begs the question of why TRACO sold this portion of their business in the first place – was it because TRACO knew of the lack of quality of the windows being sold to residential customers by the numerous complaints they were receiving about the defects (as stated in previous emails). I too have windows purchased in 2004 which now contain the fog/haze others have complained about. It is interesting how American manufactures complain of business going oversea and putting our people out of jobs – but this is a good example of one of many American companies more concerned with profit quantity over product quality. Once anyone has determined the links for a class action suit or any other identifible remedy for this sad situation, please notify all of us – there is greater appeal with large numbers.

By: Mary W

Mary W — Mon, 07 Nov 2011 22:23:55 +0000

What a finding! Trying to get ahold of traco today and I find this. Replaced all the windows in a home in 2002. And replaced only 2 (fortunately) in this home in 2004. Have the 4200 series and they are bad with fogging. Will watch for a class action suit. I can’t believe I also recommended TRACO to a neighbor just a year go.

By: Tom S.

Tom S. — Mon, 07 Nov 2011 19:27:34 +0000

Another disgruntled TRACO customer. 4600 series. Thanks to the info on this site, I called MGM and spoke to one of the owner’s today. They honored the Traco 4600 series warranties for two years after they bought the line from Echo. As of April 2011 they no longer honor warranty claims – as they don’t have to! The only remedy to this whole situation as I see it is to go after TRACO. Would be happy to be part of a class action. tomnshelley@gmail.com.

By: Carrie H.

Carrie H. — Mon, 07 Nov 2011 15:52:08 +0000

My windows were replaced in 2004. All my Traco 4600 windows are hazed over and have large purple markings around the perimeter of the glass. Please contact me if there is any information on warranty fulfillment or on a class action suit. aukiwi@yahoo.com