Thompson Creek Windows Earn Customer Service AwardJuly 12th, 2013 by DWM Magazine
Thompson Creek Window Co., headquartered in Lanham, Md., has been awarded a 2013 Guildmaster Award with Distinction for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, celebrates service excellence in the building, remodeling, contracting and home services professions.
The primary requirement for receiving a Guildmaster Award is exemplary customer service, as demonstrated by an extremely high customer recommendation rate. Thompson Creek Window Co. was selected as one of the more than 200 North American builders, remodelers, developers and contractors recognized by GuildQuality for its superior delivery of customer care.
GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. In order to qualify for this award, the provider must achieve a recommendation rate of 90 percent or greater.
“Total customer satisfaction is the driving force behind how every Thompson Creek employee performs their job,” says Rick Wuest, president and CEO of Thompson Creek. “Winning this Guildmaster Award with Distinction as a result from the feedback of our satisfied customers is validation that we are succeeding in our mission.”