Thompson Creek Recognized for Customer ServiceJune 26th, 2014 by DWM Magazine
Thompson Creek Window Co. has been awarded a 2014 Guildmaster Award with Distinction for exceptional customer service. This is the fourth year that the company has earned the Guildmaster Award, which celebrates service excellence in the building, remodeling, contracting and home services professions.
The company was one of more than 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality, an independent customer satisfaction surveying company, for its delivery of customer care.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers. In granting awards, the firm considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. In order to qualify for this award, the provider must achieve a recommendation rate of 90 percent or greater.
“Thompson Creek Window Company is a family business that was founded on the idea that our first responsibility is to our customers,” says Rick Wuest, President and CEO, Thompson Creek Window Company. “We’re honored to be selected among the best in the nation when it comes to customer service.”