Lessons in Up Selling
If you want to “up sell,” then introduce less expensive options at the same time you offer your best products. You will be surprised to discover that your clients still purchase the more expensive goods.
Imagine you were offered a new computer for your business at the competitive price of $695 that included a three-year onsite warranty. If something happens to your business computer, a technician will come to you over the next three years at no charge. This seems like a great deal for a businessperson. Then the salesman casually mentions that you can opt out of the warranty to save $140 and have a one-year warranty, but you would be without your computer for a week or two while it is being repaired. What would you do?
Many people, when presented with the option in this manner, will not opt out of the warranty. However, if the computer had been offered for $555 and at the cash register and later presented a $140 upgrade option for the extended warranty, very few people will buy. In other words, the exact same offer is being made. But in the first situation, it is appealing because the value is included in the price. In the second option, the client must pay extra for the value.
The lesson for salespeople to learn is that the way to up sell is not to offer options as an alternative to the base price. Instead, include them in your base price and allow your clients to downgrade some features if they want to save money. When you offer the product your clients want while providing alternatives to save them money, they will shop around less and usually buy the better products at a fair price. If you want to “up sell,” make the best products your standard offer and allow clients to downgrade to save money.
For window salespeople it means getting away from the trite “good, better, best” philosophy of the 1980s. Lead with your best products first. The reason people buy the Mercedes C-Series and BMW 300-Series is not because those are the cars of choice. They are the entry level cars for people who can’t afford the E-Series and 500-Series. Sell the power of your brand and “best” products first. You’ll sell more of your “good” and “better” products as a result.