Milanese Remodeling

When You Have a ‘Eureka!’

Jan 19th, 2016

I got a new calendar and each month begins with an inspirational quote. Leafing through it, September caught my eye: “Getting an idea should be like sitting iffidentown on a pin … It should make you jump up and do something.” – E.L. Simpson I get new ideas every day and I suppose everyone else […]

New Year’s Resolution… More Money or New Job?

Jan 12th, 2016

Employers and employees have hugely different goals for 2016.  Making more money was the top resolution of business owners, while finding a new place to work was a top resolution of employees, according to a Career Builder survey of more than  3,000 workers conducted by Harris Poll. “Make More Money”…  Perhaps increasing profits is a bit […]

Making Amends Makes for Loyal Customers

Dec 22nd, 2015

“Love means never having to say you’re sorry.”  That proverb may be true in a personal relationship, but if we love our customers and we want them to return our affection with loyalty and devotion, we better learn to apologize whenever we make a mistake that hurts them. The only person who never does anything […]

Are You Grateful? Show It!

Dec 1st, 2015

The Thanksgiving holiday that just passed is a uniquely American event to celebrate gratitude for our blessings. We thank God for the love of family, good health, food on the table, freedom, football and steady employment. Those of us in business should also remember to count our clients as a blessing. Expressing gratitude to our clients […]

Don’t be the Scrooge at Your Business

Dec 1st, 2015

The “Selfish Businessperson” only considers how they can profit at the expense of others.  The “Generous Businessperson” allows others to succeed and recognizes that the success of clients and colleagues is necessary, both for their own success and in the pursuit of earning the loyalty of customers. What behavior does the generous businessperson practice with […]

To Keep Clients, Be Their Best Resource

Nov 17th, 2015

When a business has the resources to offer essential solutions for their clients’ problems, they earn the loyalty of their client. When a business fails to be the best resource for their client’s solutions, they must be prepared to not only lose revenue to more resourceful competitors, but to also lose the loyalty of their […]

Businesses Pegged to Creativity Keep Customers Around

Nov 10th, 2015

A business receives income when it solves problems so well that customers will pay for it. The solution for your clients’ problems may not be in your sample box. Someday, you will need to look outside of the box to create a new solution — tailored for your individual clients and their unique set of circumstances — to […]

R-E-S-P-E-C-T: Find Out What It Means to Your Business

Nov 2nd, 2015

Having respect for clients and showing it are two very different things. Having respect for another is simply recognizing they are valuable. Showing respect puts that recognition into action! Here is a simple plan for business success: 1. Have respect for clients; 2. Show respect for clients; 3. Repeat continuously; 4. Earn customer loyalty, and; […]

Why Golf Rules are Like Business Rules

Oct 27th, 2015

The central principle of golf is found inside the front cover of the rulebook. It tells players this: “Play the ball as it lies, play the course as you find it, and if you cannot do either, do what is fair.” That simple concept can be applied off the golf course to develop customer loyalty. […]

Tell. The. Truth.

Oct 20th, 2015

It may sound cliché, but it’s absolutely true. Honesty is always the best policy and the dishonest business person will never earn the loyalty of a client. There is no reason to expect repeat business and good references from a deceived client. Dishonesty in business has many faces ranging from “little white lies” to trickery […]