GED Integrated Solutions Doubles Headquarters Facility with Addition of Customer Service Center
GED Integrated Solutions, a provider of integrated, lean window manufacturing systems, has announced the addition of an expanded customer service center to its headquarters in Twinsburg, Ohio.
According to the company, the expanded customer service center is the only dedicated training and technical center in the door and window industry, allowing customers to receive hands-on training without interruption to their own manufacturing processes.
"With GED Integrated Solutions' continued growth, we saw a need to redesign how we service our customers and that starts with our facilities," said Ron Auletta, chief executive officer and president. "Now that we serve all aspects of the window and door market, from window and glass fabrication to software and material handling, we required a unique facility. The new facility is the realization of careful planning and creative thought on how to optimize the way we design, produce, sell and service our equipment and systems."
The new customer service center is an expanded version of the previous off-site training facility. The additional space and integration into the headquarters facility allows hands-on training on the complete line of GED insulating glass and vinyl window fabrication equipment. The new center is digitally integrated and includes a dedicated software lab for training on GED's LeanNet communications software and i-3 platform.
The 128,000-square-foot headquarters facility also houses research and development, manufacturing, engineering, sales and other departments.
Beyond meeting current customer needs, the facility has been sized to accommodate planned new product launches and acquisitions. In addition to the main facility, GED will continue manufacturing and engineering operations out of its Hauppauge, N.Y., facility.
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